{"id":952,"date":"2026-02-14T14:58:58","date_gmt":"2026-02-14T12:58:58","guid":{"rendered":"https:\/\/upscaleinsightslockconsulting.com\/?page_id=952"},"modified":"2026-03-11T14:15:28","modified_gmt":"2026-03-11T12:15:28","slug":"popia-privacy-notice","status":"publish","type":"page","link":"https:\/\/upscaleinsightslockconsulting.com\/index.php\/popia-privacy-notice\/","title":{"rendered":"POPIA Privacy Notice"},"content":{"rendered":"\n<!DOCTYPE html>\n<html lang=\"en\">\n<head>\n<meta charset=\"UTF-8\"\/><meta name=\"viewport\" content=\"width=device-width,initial-scale=1.0\"\/>\n<title>POPIA Privacy Notice \u2014 Upscale Insightslock Consulting<\/title>\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\"\/>\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin\/>\n<link 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.2s;}\n.lp-rel-link:hover{background:var(--sage-pale);border-color:rgba(82,168,130,.3);color:var(--sage-lt);}\n@media(max-width:900px){\n  .lp-header{padding:56px 32px 48px;}\n  .lp-body{grid-template-columns:1fr;padding:0 32px;}\n  .lp-nav{display:none;}\n  .lp-content{padding:48px 0 64px;border-left:none;}\n  .lp-principles,.lp-rights-grid{grid-template-columns:1fr;}\n  .lp-related{padding:36px 32px;}\n}\n<\/style>\n<\/head>\n<body>\n<div class=\"lp\">\n\n<div class=\"lp-header\">\n  <div class=\"lp-kick\"><span><\/span><span>Legal<\/span><\/div>\n  <div class=\"lp-act-ref\">Protection of Personal Information Act 4 of 2013 (POPIA)<\/div>\n  <h1>POPIA Privacy <em>Notice<\/em><\/h1>\n  <div class=\"lp-meta\">\n    <div class=\"lp-meta-item\"><span class=\"lp-meta-label\">Effective Date<\/span><span class=\"lp-meta-val\">1 July 2021<\/span><\/div>\n    <div class=\"lp-meta-item\"><span class=\"lp-meta-label\">Last Updated<\/span><span class=\"lp-meta-val\">1 January 2025<\/span><\/div>\n    <div class=\"lp-meta-item\"><span class=\"lp-meta-label\">Act Reference<\/span><span class=\"lp-meta-val\">POPIA Act 4 of 2013<\/span><\/div>\n  <\/div>\n<\/div>\n\n<div class=\"lp-body\">\n  <nav class=\"lp-nav\">\n    <div class=\"lp-nav-label\">Contents<\/div>\n    <a href=\"#purpose\">1. Purpose<\/a>\n    <a href=\"#responsible-party\">2. Responsible Party<\/a>\n    <a href=\"#io\">3. Information Officer<\/a>\n    <a href=\"#principles\">4. Processing Principles<\/a>\n    <a href=\"#categories\">5. Categories of Data<\/a>\n    <a href=\"#purposes\">6. Purposes of Processing<\/a>\n    <a href=\"#special\">7. Special Categories<\/a>\n    <a href=\"#sharing-popia\">8. Sharing &amp; Transfer<\/a>\n    <a href=\"#rights-popia\">9. Data Subject Rights<\/a>\n    <a href=\"#security-popia\">10. Security Measures<\/a>\n    <a href=\"#breach\">11. Data Breach<\/a>\n    <a href=\"#complaints\">12. Complaints<\/a>\n    <a href=\"#contact-popia\">13. Contact<\/a>\n  <\/nav>\n\n  <div class=\"lp-content\">\n\n    <div class=\"lp-highlight\">\n      <p>This notice is issued in terms of Section 18 of the Protection of Personal Information Act, 4 of 2013 (POPIA). It informs you of your rights as a data subject and how Upscale Insightslock Consulting processes your personal information in accordance with South African law.<\/p>\n    <\/div>\n\n    <div class=\"lp-section\" id=\"purpose\">\n      <h2>1. <em>Purpose<\/em> of This Notice<\/h2>\n      <p>This POPIA Privacy Notice is designed to be transparent about how we collect, use, store, and protect personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (&#8220;POPIA&#8221; or &#8220;the Act&#8221;). POPIA came into full effect on <strong>1 July 2021<\/strong>.<\/p>\n      <p>This notice applies to all personal information processed by Upscale Insightslock Consulting in connection with our consulting services, website, and all business operations.<\/p>\n    <\/div>\n\n    <div class=\"lp-section\" id=\"responsible-party\">\n      <h2>2. Responsible <em>Party<\/em><\/h2>\n      <p>Under POPIA, the responsible party is the entity that determines the purpose and means of processing personal information. Upscale Insightslock Consulting is the responsible party for all personal information processed in connection with our business.<\/p>\n      <ul>\n        <li><strong>Entity:<\/strong> Upscale Insightslock Consulting<\/li>\n        <li><strong>Country of Registration:<\/strong> Republic of South Africa<\/li>\n        <li><strong>Website:<\/strong> upscaleinsightslockconsulting.com<\/li>\n      <\/ul>\n    <\/div>\n\n    <div class=\"lp-section\" id=\"io\">\n      <h2>3. Information <em>Officer<\/em><\/h2>\n      <p>In terms of Section 55 of POPIA, every responsible party must register an Information Officer with the Information Regulator. Our Information Officer is responsible for ensuring compliance with POPIA and handling all data-related enquiries and complaints.<\/p>\n      <p>To contact our Information Officer, please use the contact details provided at the bottom of this notice. All data subject requests will be handled within <strong>30 days<\/strong> of receipt.<\/p>\n    <\/div>\n\n    <div class=\"lp-section\" id=\"principles\">\n      <h2>4. Processing <em>Principles<\/em><\/h2>\n      <p>We commit to processing personal information in accordance with the eight conditions for lawful processing as set out in POPIA:<\/p>\n      <div class=\"lp-principles\">\n        <div class=\"lp-principle\"><div class=\"lp-principle-num\">01<\/div><h4>Accountability<\/h4><p>We take responsibility for ensuring compliance with POPIA in all our processing activities.<\/p><\/div>\n        <div class=\"lp-principle\"><div class=\"lp-principle-num\">02<\/div><h4>Processing Limitation<\/h4><p>We only process personal information with your consent or on another lawful basis, and only to the extent necessary.<\/p><\/div>\n        <div class=\"lp-principle\"><div class=\"lp-principle-num\">03<\/div><h4>Purpose Specification<\/h4><p>Personal information is collected for a specific, explicitly defined, and lawful purpose related to our business activities.<\/p><\/div>\n        <div class=\"lp-principle\"><div class=\"lp-principle-num\">04<\/div><h4>Further Processing Limitation<\/h4><p>We do not use personal information for purposes incompatible with the original purpose of collection.<\/p><\/div>\n        <div class=\"lp-principle\"><div class=\"lp-principle-num\">05<\/div><h4>Information Quality<\/h4><p>We take reasonable steps to ensure personal information is accurate, complete, and up to date.<\/p><\/div>\n        <div class=\"lp-principle\"><div class=\"lp-principle-num\">06<\/div><h4>Openness<\/h4><p>We maintain documentation of all processing activities and notify data subjects of how their information is used.<\/p><\/div>\n        <div class=\"lp-principle\"><div class=\"lp-principle-num\">07<\/div><h4>Security Safeguards<\/h4><p>We implement appropriate technical and organisational measures to secure personal information against loss, damage, or unauthorised access.<\/p><\/div>\n        <div class=\"lp-principle\"><div class=\"lp-principle-num\">08<\/div><h4>Data Subject Participation<\/h4><p>We acknowledge and facilitate the rights of data subjects to access, correct, or delete their personal information.<\/p><\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"lp-section\" id=\"categories\">\n      <h2>5. Categories of <em>Personal Information<\/em><\/h2>\n      <p>We process the following categories of personal information as defined under POPIA:<\/p>\n      <ul>\n        <li>Contact information (name, email address, telephone number, physical address)<\/li>\n        <li>Identity information (in cases where identity verification is required)<\/li>\n        <li>Financial information necessary for invoicing and payment processing<\/li>\n        <li>Professional information (job title, employer, industry)<\/li>\n        <li>Communication records (emails, messages, meeting notes)<\/li>\n        <li>Technical information (IP address, browser data, website usage statistics)<\/li>\n      <\/ul>\n    <\/div>\n\n    <div class=\"lp-section\" id=\"purposes\">\n      <h2>6. Purposes of <em>Processing<\/em><\/h2>\n      <p>Personal information is processed for the following specific purposes:<\/p>\n      <ul>\n        <li>Delivering contracted consulting services<\/li>\n        <li>Communicating with clients and prospective clients<\/li>\n        <li>Managing business administration, billing, and invoicing<\/li>\n        <li>Complying with legal, regulatory, and contractual obligations<\/li>\n        <li>Improving the quality and relevance of our services<\/li>\n        <li>Sending marketing communications where explicit consent has been obtained<\/li>\n        <li>Fraud prevention and security purposes<\/li>\n      <\/ul>\n    <\/div>\n\n    <div class=\"lp-section\" id=\"special\">\n      <h2>7. Special Categories of <em>Information<\/em><\/h2>\n      <p>POPIA affords additional protection to &#8220;special personal information&#8221;, which includes information relating to religious or philosophical beliefs, race or ethnic origin, trade union membership, political opinion, health or sex life, biometric information, and criminal behaviour.<\/p>\n      <p>We do <strong>not<\/strong> routinely collect or process special personal information. In the exceptional circumstances where this may be required (for example, during certain HR or transformation consulting engagements), we will:<\/p>\n      <ul>\n        <li>Obtain explicit, specific consent prior to collection<\/li>\n        <li>Process such information only to the minimum extent necessary<\/li>\n        <li>Apply heightened security measures to its storage and handling<\/li>\n      <\/ul>\n    <\/div>\n\n    <div class=\"lp-section\" id=\"sharing-popia\">\n      <h2>8. Sharing &amp; <em>Cross-Border Transfer<\/em><\/h2>\n      <p>We may share personal information with third-party operators (as defined in POPIA) who process information on our behalf. All such operators are required to maintain the same level of protection as required by POPIA.<\/p>\n      <p>Where personal information is transferred to a recipient in a country outside South Africa that does not provide adequate protection, we will ensure that:<\/p>\n      <ul>\n        <li>The data subject has consented to the transfer, or<\/li>\n        <li>The transfer is necessary for the performance of a contract, or<\/li>\n        <li>Appropriate contractual safeguards have been put in place, or<\/li>\n        <li>The transfer is required by law or in the public interest<\/li>\n      <\/ul>\n    <\/div>\n\n    <div class=\"lp-section\" id=\"rights-popia\">\n      <h2>9. Data Subject <em>Rights<\/em><\/h2>\n      <p>As a data subject under POPIA, you have the following rights which you may exercise at any time:<\/p>\n      <div class=\"lp-rights-grid\">\n        <div class=\"lp-right-card\"><h4>Right to Access<\/h4><p>Request confirmation of whether we hold your personal information and obtain a copy of it.<\/p><\/div>\n        <div class=\"lp-right-card\"><h4>Right to Correction<\/h4><p>Request correction or updating of inaccurate, incomplete, or misleading personal information.<\/p><\/div>\n        <div class=\"lp-right-card\"><h4>Right to Deletion<\/h4><p>Request deletion or destruction of personal information we are no longer authorised or required to retain.<\/p><\/div>\n        <div class=\"lp-right-card\"><h4>Right to Objection<\/h4><p>Object to processing of your personal information on reasonable grounds, including for direct marketing.<\/p><\/div>\n        <div class=\"lp-right-card\"><h4>Right to Withdraw Consent<\/h4><p>Where processing is based on consent, withdraw that consent at any time without affecting prior processing.<\/p><\/div>\n        <div class=\"lp-right-card\"><h4>Right to Complain<\/h4><p>Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.<\/p><\/div>\n      <\/div>\n      <p>Submit your request in writing to our Information Officer. We will acknowledge receipt within 3 business days and respond fully within <strong>30 calendar days<\/strong>.<\/p>\n    <\/div>\n\n    <div class=\"lp-section\" id=\"security-popia\">\n      <h2>10. Security <em>Measures<\/em><\/h2>\n      <p>In terms of Section 19 of POPIA, we maintain appropriate, reasonable technical and organisational security measures to prevent loss, damage, unauthorised destruction, and unlawful access to personal information.<\/p>\n      <p>Our security measures include:<\/p>\n      <ul>\n        <li>Encryption of personal information transmitted over the internet<\/li>\n        <li>Role-based access controls limiting internal access to personal information<\/li>\n        <li>Regular staff awareness and data protection training<\/li>\n        <li>Use of reputable, POPIA-compliant third-party service providers<\/li>\n        <li>Documented data processing and retention policies<\/li>\n      <\/ul>\n    <\/div>\n\n    <div class=\"lp-section\" id=\"breach\">\n      <h2>11. Data <em>Breach<\/em> Notification<\/h2>\n      <p>In the event of a data breach that is likely to harm you, we will notify:<\/p>\n      <ul>\n        <li>The <strong>Information Regulator<\/strong> as soon as reasonably possible after becoming aware of the breach<\/li>\n        <li><strong>Affected data subjects<\/strong> in a manner that balances urgency with accuracy<\/li>\n      <\/ul>\n      <p>Notification will include the nature of the breach, the information involved, the likely consequences, and the steps taken or to be taken to address it. This is in accordance with Section 22 of POPIA.<\/p>\n    <\/div>\n\n    <div class=\"lp-section\" id=\"complaints\">\n      <h2>12. Complaints<\/h2>\n      <p>If you believe your personal information has been processed unlawfully or that your rights under POPIA have been infringed, you may:<\/p>\n      <ul>\n        <li>First contact our Information Officer to resolve the matter internally<\/li>\n        <li>If unresolved, submit a complaint directly to the Information Regulator of South Africa<\/li>\n      <\/ul>\n\n      <div class=\"lp-regulator-box\">\n        <div class=\"rb-label\">Information Regulator \u2014 South Africa<\/div>\n        <p>\n          <strong>Physical:<\/strong> JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001<br>\n          <strong>Website:<\/strong> <a href=\"https:\/\/www.inforeg.org.za\" target=\"_blank\" rel=\"noopener\">www.inforeg.org.za<\/a><br>\n          <strong>Complaints email:<\/strong> complaints.IR@justice.gov.za<br>\n          <strong>General enquiries:<\/strong> inforeg@justice.gov.za\n        <\/p>\n      <\/div>\n    <\/div>\n\n    <div class=\"lp-section\" id=\"contact-popia\">\n      <h2>13. Contact Our <em>Information Officer<\/em><\/h2>\n      <p>To submit a data subject access request, exercise any of your rights, or ask questions about how we handle your personal information:<\/p>\n    <\/div>\n\n    <div class=\"lp-contact-box\">\n      <div class=\"cb-label\">Information Officer \u2014 Upscale Insightslock Consulting<\/div>\n      <p>Republic of South Africa<br>\n      Phone \/ WhatsApp: <a href=\"tel:+27713790965\">+27 71 379 0965<\/a><br>\n      Website: <a href=\"https:\/\/upscaleinsightslockconsulting.com\">upscaleinsightslockconsulting.com<\/a><\/p>\n    <\/div>\n\n  <\/div>\n<\/div>\n\n<div class=\"lp-related\">\n  <div class=\"lp-related-label\">Related Policies<\/div>\n  <div class=\"lp-related-links\">\n    <a href=\"\/index.php\/terms-and-conditions\/\" class=\"lp-rel-link\">Terms &amp; Conditions<\/a>\n    <a href=\"\/index.php\/privacy-policy\/\" class=\"lp-rel-link\">Privacy Policy<\/a>\n    <a href=\"\/index.php\/cookie-policy\/\" class=\"lp-rel-link\">Cookie Policy<\/a>\n  <\/div>\n<\/div>\n\n<\/div>\n<script>\n(function(){\n  var sections=document.querySelectorAll('.lp-section');\n  var navLinks=document.querySelectorAll('.lp-nav a');\n  var io=new IntersectionObserver(function(entries){\n    entries.forEach(function(e){\n      if(e.isIntersecting){\n        navLinks.forEach(function(a){a.classList.remove('active');});\n        var link=document.querySelector('.lp-nav a[href=\"#'+e.target.id+'\"]');\n        if(link)link.classList.add('active');\n      }\n    });\n  },{rootMargin:'-20% 0px -70% 0px'});\n  sections.forEach(function(s){if(s.id)io.observe(s);});\n})();\n<\/script>\n<\/body>\n<\/html>\n","protected":false},"excerpt":{"rendered":"<p>POPIA Privacy Notice \u2014 Upscale Insightslock Consulting Legal Protection of Personal Information Act 4 of 2013 (POPIA) POPIA Privacy Notice Effective Date1 July 2021 Last Updated1 January 2025 Act ReferencePOPIA Act 4 of 2013 Contents 1. 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